ARE THERE ANY MEDICAL CONTRAINDICATION WITH USING THE PRODUCT?
No. All our products are made with natural ingredients and thoroughly tested in different settings and conditions to ensure quality and positive results despite age. If you are under medical treatment for your skin you may want to ask your physician or dermatologist for advice first.
DO I HAVE ANY GUARANTEE ON MY PRODUCTS?
Please refer to the refund policy in the terms.
WHAT IS THE TAX APPLIED FOR EACH PURCHASE?
Taxes, if applied, are automatically calculated and shown to you during the check-out process. It all depends on where you are located.
IS MY CREDIT CARD INFORMATION SAFE?
Absolutely, since Stripe handles the check-out process from beginning to end you can be sure they will manage your information with the highest security available. Our website uses 256-bit SSL to ensure you’ll have a secure shopping experience.
WHEN WILL MY PRODUCT ARRIVE?
We offer standard shipping of 3 days within the United States. For International shipping, it may take longer, depending on the country.
WHAT SHOULD I DO IF THERE IS A PROBLEM WITH MY ORDER?
Simply contact us via the ‘contact’ section of our website.
HOW DO I LEAVE A REVIEW OR FEEDBACK?
Please contact us via the ‘contact’ section at the bottom of our website. We love to hear your feedback!
HOW LONG BEFORE I SEE RESULTS?
Short answer is – it depends. It depends on the condition of your skin as well as age, amount of exposure to sun and other factors. Everyone has skin that is unique, therefore, time taken to see results will vary. Some benefits will be noticeable immediately, however, the best results usually take approximately 4-6 weeks of regular use.
WHAT IF I HAVE SEVERE HYPER-PIGMENTATION?
Our products use natural ingredients and will offer some benefit, however, severe hyper-pigmentation may not respond as well and may require prescription strength solutions and the assistance of a dermatologist.
WHAT IS THE BENEFIT OF USING A SERUM?
The benefit of a serum is that most of the fluid is eliminated so what you’re left with is a high concentration of active ingredients. Because active ingredients are more expensive than thickeners, serums are also one of the costliest skin care products. Pump bottles or medicine-dropper applicators dispense just the tiny amount you need.Those few concentrated drops are super-efficient. Serums are made of very small molecules, so the skin absorbs them quickly and deeply. The active ingredients in a serum penetrate your skin faster and more effectively than a heavier lotion or cream.
CAN I USE MORE THAN ONE PRODUCT AT A TIME?
Yes. After cleansing and toning always apply a serum first before lotions or creams. Layering serums actually is a good way to achieve multiple benefits for your skin. A good moisturizer should be applied last to lock in your treatments and hydrate your skin.
WHAT IF I HAVE MORE QUESTIONS?
Always feel fee to contact us, we will be happy to help. Remember, to have healthy skin and a glowing complexion it is necessary to be committed to a regular skin care routine that uses high quality products every day.